www.diabetichealthclinic.org Privacy Policy
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, register for a program, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To administer a research questionnaire, promotion, survey or other site feature.
• To quickly process your registration and payment transactions.
• To send periodic emails regarding your order or other products and services.
How do we protect visitor information?
We do not use vulnerability scanning and/or scanning to PCI standards.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user registers for a program, makes a payment, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
We do not use cookies for tracking purposes.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled that make your site experience more efficient and some of our services will not function properly.
However, you can still place orders .
Third Party Disclosure
1. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
2. Non-personally identifiable visitor information may be provided to other parties for research purposes.
3. If you have registered for a Diabetic Health Clinic Lifestyle Program your personal data will be shared through the Diabetic Health Clinic Health Professionals Portal with your nominated health professional who must be a registered doctor. We will also provide access to your personal information up your request to your diabetic educator, nutritionist or dietitian. Only your nominated health professional or professionals will be given access to your self reported data and once access is gained by the health professional, data privacy will be governed by the health proferssional – patient protocols.
Third party links
We do not include or offer third party products or services on our website.
Google, Search Engines and Advertising Services:
We do not provide any personal information to google or any other search engine or advertising service.
We agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website. Our Privacy Policy link includes the word ‘Privacy’, and can be easily be found on the page specified above.
Users will be notified of any privacy policy changes:
• On our Privacy Policy Page
Users are able to change their personal information:
• By logging in to their account
How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third party behavioral tracking?
It’s also important to note that we do not allow third party behavioral tracking
Marketing
We do not specifically market to people under the age of 18.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email
We will notify the users via in site notification
• Within 1 business day
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
• Process program registrations and to send information and updates pertaining to those registrations.
To be accordance with CANSPAM we agree to the following:
• NOT use false, or misleading subjects or email addresses
• Identify the message as an advertisement in some reasonable way
• Include the physical address of our business or site headquarters
• Monitor third party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly
• Allow users to unsubscribe by using the link at the bottom of each email
If at any time you would like to unsubscribe from receiving future emails, you can
• Follow the instructions at the bottom of each email.
Members on-line workbook data
Members on-line workbook data
- Diabetic Health Clinic registered users with a password who complete the online workbooks are asked if thier data can be used for research purposes.
- If a user enters “no”, no data is ever used for research purposes.
- If a user enters yes, then any data used for any research purposes, it is de-identified as per standard research protocols. It means that any data that is passed onto any organisation for reserch purposes is passed on without any data that can identify a specific user to specific data.
- Because we provide a long term lifestyle maintenance workbooks the data is stored and graphed for the user indefinitely.
- The Diabetic Health Clinic will if requested in writing by a user permanatly delete that user data.
Data Access
- Personal workbook data can be accessed by the following entities, the user who is completing the workbooks, the doctor/s that the user has reported as the doctor/s who has advised the workbook user that they can continue with the DHC Lifestyle Program. In a case where a user has a problem with completing parts of the workbook the DHC web administrator may need to access the data if the workbook user has requested help.
Data Storage
- Personal workbook data is stored in databases that utilise 256 bit encryption.
- All user names and passwords used to access data are point to point 256 bit encrypted.
- Data is stored in multiple databases, if a database is accessed by an unauthorised person because any one database contain a very small portion or the data records the accessed records become irrelevant without the records from other databases.
- The record snippets are effectively de-itentified. A example is a birth date of 1965. 1 is stored in database a, 9 is stored in database b, 6 is strored in database c, 5 is stored in database d.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
www.diabetichealthclinic.org
PO Box 5444,
Stafford Heights,
QLD, 4053. Australia.
info@diabetichealthclinic.org
+61 419 777 440